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Returns Policy

Download Returns Form

GENERALLY faulty products or incorrect items received can be returned under the terms of our returns policy.

Unwanted items or orders placed in error can be returned to us for a credit,at the buyers expense within 30 days and will only be accepted provided the item has not been opened and the packaging is in as good as new condition.

We will refund postage based on a Recorded Delivery for a faulty item only.

Please ensure you enclose a completed returns form detailing your Name, Order Reference Number, A postal receipt (if applicable to receive a postal refund), the issue(s) and the desired action i.e. replacement, credit or a refund.

Please be sure to read all the terms and conditions below prior to processing a return

For faulty goods:

  • Within 6 months of delivery, [unless registered for extended 5 year warranty], if there is a fault with your product we will guarantee a prompt repair, exchange or credit (credit to include original postage).
  • To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect, misuse or normal wear and tear.
  • We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found.
  • In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.
  • If no fault can be found by our test centre, the item will be returned to you.

For damaged goods:

If any item arrives damaged please contact our customer service team within 3 days of delivery for a replacement order. The Company will repair or replace free of charge, Goods damaged in transit provided that the Company and its designated carriers receive written notification of such damage within three days of delivery. Goods received in a damaged or unsatisfactory condition must be signed for as such at the time of delivery. It is the buyers responsibility to inspect the goods at the time of delivery.

  • Items not claimed as damaged after this period may not be authorised for replacement.

For non faulty goods:

  • If the goods LEDTrader delivers are not what you ordered or the delivery is of an incorrect quantity, LEDTrader shall have no liability to you unless you contact our customer service team within 7 days of receipt for a Returns Authorisation
  • If you notify a problem to LEDTrader under this condition, our only obligation will be, at its option: - to make good any shortage, mispick or non-delivery; or to refund to you the amount paid by you for the goods in question to the original method of payment.
  • LEDTrader will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to LEDTrader under this condition and LEDTrader shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
  • Nothing in this condition is, however, intended to limit any rights you might have as a consumer neither under the applicable local law that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from its negligence.
  • All goods returned will be inspected for damage and authenticity upon receipt, if LEDTrader discovers no defects, they reserve the right to refuse to refund or replace and return the item(s) to the buyer.

Returns Address

LED Trader

D13 Friarsgate
Whitby Avenue
Park Royal
London
NW10 7SE